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Shipping and Returns

SHIPPING

 

U.S Shipping

All USA orders will be processed within 7-14 business days. Business days do not include weekends or federal holidays. Shipping is provided via USPS Priority Mail. DUE TO VERY HIGH DEMAND, MOST ORDERS ARE BEING SHIPPED CLOSER TO THE 14TH BUSINESS DAY. All orders will be supplied a tracking number via email once your items are shipped. Elaine Olivia is not responsible for lost or damaged packages marked delivered according to tracking. 

International Shipping

We do offer International shipping. Depending on your country, Please allow 2-4 weeks for International orders. We are not responsible for delays caused by the customs department in your country or for any orders lost in transit

Please note that buyers are responsible for any additional customs fees or taxes for importation into your country. These additional fees may be collected at time of delivery.


RETURNS

 

Return Policy For Intimates, Lingerie, Waist Trainers

All Sales are Final...No Exchanges, No Refunds.

All of our products are considered undergarments therefore for hygiene reasons we cannot accept returns or exchanges. Please refer to the sizing chart (which is located on each product page) when placing your order to ensure you receive the correct size. If you fall on the border of 2 sizes or carry most of your weight in your midsection, order a size up to ensure fit.  

 

Return Policies for Corsets:

All "Custom" and "Ready to Wear" corsets are made to order, therefore these corset sales are final. Elaine Olivia guarantees that your made to order corset will be free from damage or defect; if an order is found to be damaged or defective in any way please contact us within 5 days for a Return Authorization. We will gladly replace or repair any damaged or defective pieces. Elaine Olivia cannot be held responsible for damages that occur as a result of negligence, improper wear and care, or improper cleaning. There are no refunds for "made to order" corsets or corset deposits after work has started on your order.

 

 

Return Policy for Clothing

We want you to be satisfied with your purchase! For any reason it does not fit just sent it back and exchange it for a different size. If the product is unavailable, choose an item of the same value.  All Items qualify for exchange within 5 days from date of delivery and does not include return shipping fees and new shipping fees.  Any item altered or worn will not be accepted. NO REFUNDS! STORE CREDIT OR EXCHANGE ONLY.

ReturnPolicy for Defective Merchandise

If you received a defective product, you must notify us within 3 days of receiving the product to be eligible for a return. 

We recommend that you pay for a tracking number and insurance for your return package.  We are not responsible for lost or stolen return packages. Please make sure your order number, name, and phone number are inside your return package and that the return is at our store by the date stated on your packing slip.  For any return or exchange order that is returned after the date, there will be a deduction from your refund.  

Return of Damaged Packages

 

If you received a damaged package, you must notify us within 3 days of receiving the product.  Damage package information will be submitted for a claim through the shipping company.  Item will reship upon verification of damage claim.  

 

Out of stock Merchandise

 

We always try our best to keep inventory levels accurate, however the products you see on our site are the same ones we sell through our store and also through our pop-up boutiques, so occasionally inventory levels may not be correct. If an item you ordered is unavailable you may wait for the item to arrive, substitute a different item of the same value, or cancel the unavailable item and receive a refund for it.

 

Disclaimer

 

All content on this site, including, but not limited to: informational content, graphic images, and program code such as html and javascript are the copywrited material of Elaine Olivia International LLC and may not be reproduced in any manner without the expressed written consent of Elaine Olivia International LLC.

All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Elaine Olivia reserves the right to refuse to sell the item at the listed price.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Elaine Olivia shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, Elaine Olivia shall issue a credit to your credit card account in the amount that was charged.

 

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