Return Policies for Corsets:
All "Custom" and "Ready to Wear" corsets are made to order, therefore these corset sales are final. Elaine Olivia guarantees that your made to order corset will be free from damage or defect; if an order is found to be damaged or defective in any way please contact us within 5 days for a Return Authorization. We will gladly replace or repair any damaged or defective pieces. Elaine Olivia cannot be held responsible for damages that occur as a result of negligence, improper wear and care, or improper cleaning. There are no refunds for "made to order" corsets or corset deposits after work has started on your order.
If you received a defective product, you must notify us within 3 days of receiving the product to be eligible for a return.
We recommend that you pay for a tracking number and insurance for your return package. We are not responsible for lost or stolen return packages. Please make sure your order number, name, and phone number are inside your return package and that the return is at our store by the date stated on your packing slip. For any return or exchange order that is returned after the date, there will be a deduction from your refund.
Return of Damaged Packages
If you received a damaged package, you must notify us within 3 days of receiving the product. Damage package information will be submitted for a claim through the shipping company. Item will reship upon verification of damage claim.
Out of stock Merchandise
We always try our best to keep inventory levels accurate, however the products you see on our site are the same ones we sell through our store and also through our pop-up boutiques, so occasionally inventory levels may not be correct. If an item you ordered is unavailable you may wait for the item to arrive, substitute a different item of the same value, or cancel the unavailable item and receive a refund for it.
All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Elaine Olivia reserves the right to refuse to sell the item at the listed price.
Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Elaine Olivia shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, Elaine Olivia shall issue a credit to your credit card account in the amount that was charged.